Born and raised in Wellington, Anthony joined the Coghlan team in 2006. However prior to that, he’d worked in an online fulfillment role with a CD manufacturer, so transitioning to Coghlan at the time was rather seamless.
And between his years at Coghlan and his previous experience, he’s racked up almost 20 years in fulfillment roles.
Anthony feels the secret to customer satisfaction is making sure he (and the rest of the Coghlan team) listen and really understand what the customer wants as well as knowing what they need (and explaining the differences). He believes that honesty is the best policy – if he doesn’t think that Coghlan is best placed to deliver the service a customer needs, he won’t beat around the bush. But he’ll make every attempt to get it done and he’s proud that Coghlan is part of the chain in providing life saving services shipping heart valves out as quickly as possible to the relevant hospitals.
He also believes it’s important to maintain good relationships with courier companies, so that the shipping and transportation processes is as easy and trouble-free as possible for his clients’ customers.
When considering his decade-long experiences at Coghlan, Anthony would say the craziest one was recently, shipping a plastic horse’s head for a customer specialising in breeding masks for horses. Anthony’s dream is to make his courier’s day more interesting sending it in a cardboard box with the horse’s head just sticking out of the top, as it is! If Anthony were to pick three words to describe himself, he would say that he was honest, straight-up and fair.
Feel free to connect to Anthony on LinkedIn.
What clients like you say about partnering with Coghlan
We understand that there are still lockdown restrictions in Melbourne. However we noticed that all our orders being processed promptly thus all we are up to date. On behalf of everyone from Trade Hero, we would like to express our great appreciation and thanks for processing our orders on time, every day. This had a positive impact on our store— for being able to deliver right on time amidst the situation. Once again, thank you for all your efforts.
We are very pleased with the team at Coghlan. The implementation process from system integration to stock receiving was seamless. Your team provided regular updates which were integral to how we managed our business and customer expectations at the time. The Coghlan team are obviously very experienced in their roles, passionate in what they do and understand the importance we place on fulfilling customer orders. Your team have consistently performed well on day to day tasks, ad hoc IT and fulfilment requests.
The Coghlan team have given us absolute peace of mind when it comes to getting products to our customers and form a critical part of giving them the best possible eCommerce shopping experience. The team is reliable, efficient and collaborative to work with. Their ability to be flexible and adaptable has also been critical as our business has grown and evolved. Thank you!
We've always been impressed with Coghlan’s professionalism, service and most importantly for our business, their efficiency to deliver promptly to our customers. We tried other providers and found Coghlans’ service to be superior in every aspect. Highly recommended.
We won Baby Care Product of the Year 2016 as voted by consumers. We were able to meet the rigorous criteria as a result of the unique co-creation process. This award win gives us a great opportunity to thank you for helping make this possible. The service that Coghlan provided has allowed us to confidently and consistently share our product with mums across Australia.