Making your customer’s transactions easier

Not only are people too busy to wait a week for shipping (link to delivering a better customer experience) these days, but people want their transactions done with the bare minimum of fuss. Your customers don’t want to get most of the way through the checkout and find...

Delivering a better customer experience

Not sure if you’ve noticed, but these days people are too busy for waiting. Everyone has a horror story about hanging around for a package to arrive, finding it left out in the elements or not having it turn up at all. Slow deliveries rapidly translate into poor...

Packaging the online customer brand experience

You might recall, recently we wrote about the three things that every online business needed to nail in a customer’s first online purchase interaction. This post, we thought we’d go a step further and talk about how your packaging can be an integral part of your...

Getting to grips with Third Party Logistics (3PL)

What is 3PL? Third party logistics (3PL) is the outsourcing of your supply chain and logistics operations to another company. A 3PL system takes care of all those tasks involved in getting something (your product) from one place (you) to another (your customer’s...