If Peter could sum up his career in a short phrase or two it would be customer service and paying attention to the details. With continuous learning coming in at a pretty close third.
Prior to working with Coghlan, he worked in the aviation industry, in both sales and maintenance – where every bolt shipped had to be perfect and match exactly its opposing nut. And that was great training for working in fulfilment where both timing and getting things spot on for the customer is just as critical.
Over the years, he’s been blown away seeing the difference that Coghlan has made in his Melbourne customers’ businesses by constantly changing and evolving systems to meet a diverse range of customer needs. And having that diversity is important to Peter. He is a staunch believer in the need for everyone to have a varied skillset. He feels change is the only constant in business, and hence, the ability to approach things in multiple ways is one of the most valuable traits anyone can have.
One of the most enjoyable aspects of his role at Coghlan is when his team has pulled out all the stops to get an issue resolved and the customer demonstrates their appreciation for the work, through email or in person. “That then motivates me to work even harder to support them. Sometimes, the requests can be challenging, but we always get there in the end.”
Feel free to connect with Peter on LinkedIn.
What clients like you say about partnering with Coghlan
We have always been impressed with Coghlan’s professionalism, service and most importantly for our business, their efficiency to deliver promptly to our customers. We have tried other providers and have found Coghlans’ service to be superior in every aspect. We’d highly recommend them.
We are very pleased with you and the team at Coghlan. The implementation process from system integration to stock receiving was a seamless experience. You and your team provided regular updates which were integral to how we managed our business and customer expectations at the time. The Coghlan team are obviously very experienced in their roles, passionate in what they do and understand the importance we place on fulfilling customer orders. Your team have consistently performed well on day to day tasks, ad hoc IT and fulfilment requests.
The Coghlan team have given us absolute peace of mind when it comes to getting products to our customers and form a critical part of giving them the best possible retail eCommerce shopping experience. The team is reliable, efficient and collaborative to work with. Their ability to be flexible and adaptable has also been critical as our business has grown and evolved. Thank you!
We have just been voted by consumers as Baby Care Product of the Year 2016. We were able to meet the rigorous criteria as a result of the unique co-creation process. This award win gives us a great opportunity to thank you for helping make this possible. The service that Coghlan has provided has allowed us to confidently and consistently share our product with mums across Australia.