When it comes to product recalls, you can’t afford to take risks – especially where your brand’s reputation is at stake. You’ll want to know that a third-party logistics partner is ready with the right systems in place to handle recalls with speed, accuracy and efficiency, and to ensure you maintain your customers’ confidence and satisfaction.
Where product recalls are concerned, you’ll need flexible software programs and operational arms equipped to comprehensively handle the logistics of the largest scale product recalls. That way, you needn’t worry about a thing.
Of course, coordinating with suppliers and distributors, locating recalled items and responding as quickly as possible are among your top priorities. Wouldn’t it be easier if the entire process were fully automated, you could find those products to be recalled at the click of a button – or even better, if someone took the pressure off you and managed it all?
At Coghlan, we’ve spent years crafting the perfect environment and quality processes to cater for the comprehensive management of critical product recalls. Should the need for a recall arise, you don’t need the added pressure of having to execute urgent unfamiliar processes, while juggling stakeholder expectations and customer satisfaction.
Product recall solutions aim to:
- Quickly personalise and form the perfect project management tool
- Engage call centre resources to handle enquiries
- Structure the orderly and controlled collection of affected products
- Receive, check, and store the returned goods
- Dispatch replacements
- Issue refunds on personalised stationery
Benefits of outsourcing product recall
- Consistent processes
- Visibility – detailed records of recall activity available
- Speed, accuracy, efficiency
- Peace of mind – as Coghlan handle all aspects of your product recall process
You’ll also receive daily briefs on the effectiveness of your recall campaigns, so you know exactly how fast and effectively the process unfolded.
See how you can benefit from partnering with Coghlan. Or read our case studies/testimonials.
So if you’re looking to work with Australia’s leading provider of fulfilment services, or if you’d like to know more about how Coghlan can help your business achieve more – simply click on the form below or call one of the three Coghlan offices nearest to you. We’d love to talk to you about helping you keep your customers happy.
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What clients like you say about partnering with Coghlan
We understand that there are still lockdown restrictions in Melbourne however we noticed that all our orders being processed promptly thus all we are up to date. In behalf of everyone from Trade Hero, we would like to express our great appreciation and thanks for processing our orders on time every day. This had a positive impact on our store— for being able to deliver right on time amidst the situation. Once again, thank you for all your efforts.
We are very pleased with the team at Coghlan. The implementation process from system integration to stock receiving was seamless. Your team provided regular updates which were integral to how we managed our business and customer expectations at the time. The Coghlan team are obviously very experienced in their roles, passionate in what they do and understand the importance we place on fulfilling customer orders. Your team have consistently performed well on day to day tasks, ad hoc IT and fulfilment requests.
The Coghlan team have given us absolute peace of mind when it comes to getting products to our customers and form a critical part of giving them the best possible eCommerce shopping experience. The team is reliable, efficient and collaborative to work with. Their ability to be flexible and adaptable has also been critical as our business has grown and evolved. Thank you!
We've always been impressed with Coghlan’s professionalism, service and most importantly for our business, their efficiency to deliver promptly to our customers. We tried other providers and found Coghlans’ service to be superior in every aspect. Highly recommended.
We won Baby Care Product of the Year 2016 as voted by consumers. We were able to meet the rigorous criteria as a result of the unique co-creation process. This award win gives us a great opportunity to thank you for helping make this possible. The service that Coghlan provided has allowed us to confidently and consistently share our product with mums across Australia.