Reverse logistics / returns management
Processing returns is an often overlooked customer service task. Providing superior service to your customers extends to offering the option to quickly return products with ease.
Your customers place great importance on the process of easily returning their products or goods – and they’ve come to expect nothing less than a seamless and efficient process.
That’s why reverse logistics should be treated no differently to distributing your goods in the first place – with speed, accuracy and efficiency.
Coghlan’s sophisticated IT solutions, well-defined processes and returns management operations significantly streamline things – ultimately keeping your customers happy AND making less work for you!
When you partner with Coghlan, your customers can simply send returns direct to the warehouse, where all the processing is done for you. You’ll simply receive updated client records, saving you unnecessary costs as you avoid additional postage and freight!
To ensure the handling of reverse logistics is completed in a prompt and accurate manner, a number of strategies are implemented, including:
- Contractual agreements – so distribution agents ensure goods are returned direct to the warehouse, intact and in a timely manner
- Processes to ensure the checking and identification process is prioritised in a specialised work environment, using scanning technology to capture client and product details
- The management of up-to-date client records to ensure the status of their account is changed
- Product classification processes – so that products are correctly classified, and where appropriate, returned to stock for re-distribution.
Using a professional fulfilment company to manage your reverse logistics will help simplify your processes, while adding value for your customers, leaving you with more time to focus on your customers’ satisfaction – and ultimately building your business.
See how you can benefit from partnering with Coghlan. Or read our case studies/testimonials.
So if you’re looking to work with Australia’s leading provider of fulfilment services, or if you’d like to know more about how Coghlan can help your business achieve more – simply click on the form below or call one of the three Coghlan offices nearest to you. We’d love to talk to you about helping you keep your customers happy.
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What clients like you say about partnering with Coghlan
We understand that there are still lockdown restrictions in Melbourne however we noticed that all our orders being processed promptly thus all we are up to date. In behalf of everyone from Trade Hero, we would like to express our great appreciation and thanks for processing our orders on time every day. This had a positive impact on our store— for being able to deliver right on time amidst the situation. Once again, thank you for all your efforts.
We are very pleased with the team at Coghlan. The implementation process from system integration to stock receiving was seamless. Your team provided regular updates which were integral to how we managed our business and customer expectations at the time. The Coghlan team are obviously very experienced in their roles, passionate in what they do and understand the importance we place on fulfilling customer orders. Your team have consistently performed well on day to day tasks, ad hoc IT and fulfilment requests.
The Coghlan team have given us absolute peace of mind when it comes to getting products to our customers and form a critical part of giving them the best possible eCommerce shopping experience. The team is reliable, efficient and collaborative to work with. Their ability to be flexible and adaptable has also been critical as our business has grown and evolved. Thank you!
We've always been impressed with Coghlan’s professionalism, service and most importantly for our business, their efficiency to deliver promptly to our customers. We tried other providers and found Coghlans’ service to be superior in every aspect. Highly recommended.
We won Baby Care Product of the Year 2016 as voted by consumers. We were able to meet the rigorous criteria as a result of the unique co-creation process. This award win gives us a great opportunity to thank you for helping make this possible. The service that Coghlan provided has allowed us to confidently and consistently share our product with mums across Australia.
Coghlan integrates with the following providers.
And we're adding integrations all the time. So, if you don't see what you're looking for, it's probably in development. So please call us and we'll find a way to make everything work as seamlessly as possible for you.