Director & Chief Operating Officer
Rolf is a big believer in the kind of innovative thinking that comes from starting with one of his favourite tools – a blank sheet of paper (or whiteboard). It means everything is up for discussion and analysis starts from scratch, which removes as many assumptions as possible. And from there, one can solve almost any customer problem.
Since the start of his career, Rolf has been all about solving problems – at first focusing on financial ones in financial controller roles and then moving into systems design. However after joining Coghlan in 1999, his passion for both solving customer problems and the fulfilment business grew. He became all about making hard things easier for Coghlan’s customers – through systems, process and staff training. That and saying ‘yes’ as often as possible.
During his almost 17 years at Coghlan, he’s seen the business change quite significantly moving from a direct marketing fulfilment house to ecommerce back-end systems warehousing and fulfilment. He’s also overseen Coghlan’s expansion into Auckland and Melbourne – two offices that have done immensely well in their own right.
Rolf and Kevin have grown a team of core Coghlan-ites who’ve been with the business well more than a decade – which means there’s almost nothing they haven’t seen, worked on or come across – of course customers keep throwing new things into the mix and that keeps it interesting. To this day, Rolf’s greatest delights come from enabling the business to service clientele from the smallest to the largest of orders – holding fast to the belief that no matter how small or great the order, all customers should be treated with the utmost respect and care.
Feel free to connect with Rolf on LinkedIn.
What clients like you say about partnering with Coghlan
We have always been impressed with Coghlan’s professionalism, service and most importantly for our business, their efficiency to deliver promptly to our customers. We have tried other providers and have found Coghlans’ service to be superior in every aspect. We’d highly recommend them.
We are very pleased with you and the team at Coghlan. The implementation process from system integration to stock receiving was a seamless experience. You and your team provided regular updates which were integral to how we managed our business and customer expectations at the time. The Coghlan team are obviously very experienced in their roles, passionate in what they do and understand the importance we place on fulfilling customer orders. Your team have consistently performed well on day to day tasks, ad hoc IT and fulfilment requests.
The Coghlan team have given us absolute peace of mind when it comes to getting products to our customers and form a critical part of giving them the best possible retail eCommerce shopping experience. The team is reliable, efficient and collaborative to work with. Their ability to be flexible and adaptable has also been critical as our business has grown and evolved. Thank you!
We have just been voted by consumers as Baby Care Product of the Year 2016. We were able to meet the rigorous criteria as a result of the unique co-creation process. This award win gives us a great opportunity to thank you for helping make this possible. The service that Coghlan has provided has allowed us to confidently and consistently share our product with mums across Australia.