Pick and pack services

Pick and pack services involves the processing of small to large quantities of stock, picking the correct items for each customer /  destination and repackaging these items ready for shipping.

Your customers want what they’ve ordered. They want it to arrive in a timely fashion, packed with care, so that it arrives exactly as it looked in the picture they purchased from.

Having your orders correctly picked, professionally packed and presented, and delivered with speed and accuracy, means you can relax knowing not only will your customers will be satisfied, but also you won’t be paying any unnecessary service costs.

Matching – or better still, exceeding – your customers’ expectations means you can maximise your growth potential too.

How should you present and package your order?

When considering your packaging options, you’ll need to consider what your customers are expecting in terms of presentation, along with your branding requirements. The picking slip or invoice accompanying your delivery should also be an extension of your branding.

Understanding your product’s shipping needs is a key requirement in the provision of fulfilment services. You’ll need to consider the fragility of your product, whether it’s an odd shape, and whether or not you need to combine and protect multiple items in one package. 

With Coghlan’s tailored packaging options, you can relax knowing that each of your products’ individual requirements will be catered for.

How do you ensure accurate fulfilment?Coghlan - processing - packing_opt

With more than two decades experience, Coghlan are at the forefront in the development of quality fulfilment processes. And it’s with sophisticated IT systems, continuous high-level employee training and well-defined checkout processes in place. Shipping errors are a thing of the past. You can expect the smoothest, easiest process for you. You might also like to read more on the benefits of barcoding.

What’s a reasonable dispatch time frame?

In the fast-paced world of online retailing, your customers have come to expect that what they order will be delivered accurately and as quickly as possible. That’s why, when it comes to delivering picked and packed products, you should expect nothing less than same day dispatch for orders submitted by 2pm.

How do you keep control of inventory levels for picking and packing?

With so many individual SKU’s being picked and packed and delivered to various locations, you’ll want a reliable and easy-to-use means of tracking your inventory and orders. If that’s the kind of solution you’re looking for, Coghlan can provide you live updating, daily manifest reports and give you access to your own online customer service portal, so you know exactly where your business is at, at all times.

In addition, you can select from email and SMS alert options for you and / or your customers, informing you of the selected carrier details and tracking information where applicable.

What are your shipping options?

You can submit your orders with specific carrier requests or preferred shipping standards. You can always find more detail on the shipping options page

Do you want to include personalised information in your order?

Looking to provide a complex and personalised package on budget? Not a problem! From personalised letters specific to the product ordered (generated on demand at the checkout), to installation manuals, product guides, specific labelling requirements, and any other communication you can dream up, Coghlan’s unique production capabilities have it covered.


See how you can benefit from partnering with Coghlan. Or read our case studies/testimonials.

So if you’re looking to work with Australia’s leading provider of fulfilment services, or if you’d like to know more about how Coghlan can help your business achieve more – simply click on the form below or call one of the three Coghlan offices nearest to you. We’d love to talk to you about helping you keep your customers happy.

Not the service you’re looking for? You can find a full list of our services here.


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What clients like you say about partnering with Coghlan


Just wanted to touch base and say a HUGE thank you everyone for all your hard work this year - we honestly couldn't have done it without you!  So thrilled to be working with such a fantastic team. Can’t thank you enough for being a part of our growth this year. We appreciate the effort and support immensely and look forward to another great year.

Jess & Andrea

Steele Label

We won Baby Care Product of the Year as voted by our consumers. We were able to meet the rigorous criteria as a result of the unique co-creation process. This award win gives us a great opportunity to thank you for helping make this possible. The service that Coghlan provided has allowed us to confidently and consistently share our product with mums across Australia.


Mater Nappies

We receive lots of positive feedback from happy customers who love the speedy delivery and great packing provided thanks to Coghlan. "Very fast, out for shipping the same day as purchasing", "Fast delivery & packaged well", "The delivery speed/packaging/accuracy of the order is excellent. Highly recommend!"


The Bamboo Shop

We have been working with Coghlans in Clyde for a couple of years now. The team are very friendly and responsive to our needs. The portal is very user friendly and easy to use. They're able to efficiently process orders which has been particularly helpful during promotional periods. Thanks Coghlan team!



We're very pleased with the team at Coghlan. The implementation process from system integration to stock receiving was seamless. We're provided regular updates which was integral to managing our business and customer expectations. The Coghlan team are obviously very experienced in their roles, passionate in what they do and understand the importance we place on fulfilling customer orders. 


Good to play

The Coghlan team has helped provide Kobo customers across Australia, New Zealand and Singapore with the best possible retail eCommerce shopping experience. The team is reliable, efficient, and highly responsive in addition to being accommodating and flexible as our business continues to grow. As a bonus, they’re a pleasure to work with. We’re very happy with their performance and look forward to continuing our services with them.


Rakuten Kobo Inc

We understand that there are still lockdown restrictions in Melbourne. However we noticed that all our orders being processed promptly thus all we are up to date. On behalf of everyone from Trade Hero, we would like to express our great appreciation and thanks for processing our orders on time, every day. This had a positive impact on our store— for being able to deliver right on time amidst the situation. Once again, thank you for all your efforts.


Trade Hero

The Coghlan team have given us absolute peace of mind when it comes to getting products to our customers and form a critical part of giving them the best possible eCommerce shopping experience. The team is reliable, efficient and collaborative to work with. Their ability to be flexible and adaptable has also been critical as our business has grown and evolved. Thank you!


The Peach Box

We've always been impressed with Coghlan’s professionalism, service and most importantly for our business, their efficiency to deliver promptly to our customers. We tried other providers and found Coghlans’ service to be superior in every aspect. Highly recommended.

Sue Bennardo

Hip Kids

Hey Rolf! Just wanted to thank you again for all the support and solutions! Your team is AMAZING. We couldn’t be happier. Go Coghlans woo hoo!


Bondi Beach Baby