Product recall
When it comes to product recalls, you can’t afford to take risks – especially where your brand’s reputation is at stake. You’ll want to know that a third-party logistics partner is ready with the right systems in place to handle recalls with speed, accuracy and efficiency, and to ensure you maintain your customers’ confidence and satisfaction.
Where product recalls are concerned, you’ll need flexible software programs and operational arms equipped to comprehensively handle the logistics of the largest scale product recalls. That way, you needn’t worry about a thing.
Of course, coordinating with suppliers and distributors, locating recalled items and responding as quickly as possible are among your top priorities. Wouldn’t it be easier if the entire process were fully automated, you could find those products to be recalled at the click of a button – or even better, if someone took the pressure off you and managed it all?
At Coghlan, we’ve spent years crafting the perfect environment and quality processes to cater for the comprehensive management of critical product recalls. Should the need for a recall arise, you don’t need the added pressure of having to execute urgent unfamiliar processes, while juggling stakeholder expectations and customer satisfaction.
Product recall solutions aim to:
- Quickly personalise and form the perfect project management tool
- Engage call centre resources to handle enquiries
- Structure the orderly and controlled collection of affected products
- Receive, check, and store the returned goods
- Dispatch replacements
- Issue refunds on personalised stationery
Benefits of outsourcing product recall
- Consistent processes
- Visibility – detailed records of recall activity available
- Speed, accuracy, efficiency
- Peace of mind – as Coghlan handle all aspects of your product recall process
You’ll also receive daily briefs on the effectiveness of your recall campaigns, so you know exactly how fast and effectively the process unfolded.
See how you can benefit from partnering with Coghlan. Or read our case studies/testimonials.
So if you’re looking to work with Australia’s leading provider of fulfilment services, or if you’d like to know more about how Coghlan can help your business achieve more – simply click on the form below or call one of the three Coghlan offices nearest to you. We’d love to talk to you about helping you keep your customers happy.
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What clients like you say about partnering with Coghlan
Just wanted to touch base and say a HUGE thank you everyone for all your hard work this year - we honestly couldn't have done it without you! So thrilled to be working with such a fantastic team. Can’t thank you enough for being a part of our growth this year. We appreciate the effort and support immensely and look forward to another great year in 2021.
We won Baby Care Product of the Year 2016 as voted by consumers. We were able to meet the rigorous criteria as a result of the unique co-creation process. This award win gives us a great opportunity to thank you for helping make this possible. The service that Coghlan provided has allowed us to confidently and consistently share our product with mums across Australia.
We receive lots of positive feedback from happy customers who love the speedy delivery and great packing provided thanks to Coghlan. "Very fast, out for shipping the same day as purchasing", "Fast delivery & packaged well", "The delivery speed/packaging/accuracy of the order is excellent. Highly recommend!"
We have been working with Coghlans in Clyde for a couple of years now. The team are very friendly and responsive to our needs. The portal is very user friendly and easy to use. They're able to efficiently process orders which has been particularly helpful during promotional periods. Thanks Coghlan team!
We're very pleased with the team at Coghlan. The implementation process from system integration to stock receiving was seamless. We're provided regular updates which was integral to managing our business and customer expectations. The Coghlan team are obviously very experienced in their roles, passionate in what they do and understand the importance we place on fulfilling customer orders.
The Coghlan team has helped provide Kobo customers across Australia, New Zealand and Singapore with the best possible retail eCommerce shopping experience. The team is reliable, efficient, and highly responsive in addition to being accommodating and flexible as our business continues to grow. As a bonus, they’re a pleasure to work with. We’re very happy with their performance and look forward to continuing our services with them.
We understand that there are still lockdown restrictions in Melbourne. However we noticed that all our orders being processed promptly thus all we are up to date. On behalf of everyone from Trade Hero, we would like to express our great appreciation and thanks for processing our orders on time, every day. This had a positive impact on our store— for being able to deliver right on time amidst the situation. Once again, thank you for all your efforts.
The Coghlan team have given us absolute peace of mind when it comes to getting products to our customers and form a critical part of giving them the best possible eCommerce shopping experience. The team is reliable, efficient and collaborative to work with. Their ability to be flexible and adaptable has also been critical as our business has grown and evolved. Thank you!
We've always been impressed with Coghlan’s professionalism, service and most importantly for our business, their efficiency to deliver promptly to our customers. We tried other providers and found Coghlans’ service to be superior in every aspect. Highly recommended.
Hey Rolf! Just wanted to thank you again for all the support and solutions! Your team is AMAZING. We couldn’t be happier. Go Coghlans woo hoo!