Product recall services

Minimise risk and protect your brand.

When a recall happens, speed and accuracy matter most

Product recalls can make or break customer trust. When your brand reputation is on the line, you need a recall solution that’s fast, controlled, and transparent. Coghlan’s product recall services combine proven processes, advanced technology, and experienced teams to handle recalls of any scale – so you can focus on your customers and your business, not the chaos.

Why act on product recall now?

Recalls are unpredictable, and being unprepared can be costly. Delays or disorganisation risk not only compliance issues, but also long-term brand damage.

Working with a third-party logistics partner gives you:

Rapid deployment of proven recall processes

Seamless coordination with suppliers, distributors, and customers

Full visibility of affected stock and recall status

Every minute counts in a recall scenario. Having the right systems and resources in place is critical to maintaining compliance and protecting customer confidence.

How Coghlan manages product recalls

We’ve spent years building the environment and workflows needed to execute efficient recalls with precision and minimal disruption. Here’s how we help:

Personalised recall management:

Configure project plans to suit your requirements

Replacements and refunds:

Dispatch replacements and process refunds with clear, branded communication

Structured returns process:

Receive, check, and store returned goods in a controlled environment

Comprehensive reporting:

Track every step of your recall with detailed activity records

Whether you use a major retail platform or custom EDI specs, we’ve got the experience to ensure your orders flow seamlessly.

Technology that keeps you in control

Visibility is essential during a recall. Coghlan gives you:

Real-time tracking of returned items

Integrated systems for recall notifications and customer communication

Automated reporting for compliance and performance analysis

Why Coghlan for product recall?

Managing a recall isn’t something you do every day – but we do. Partnering with Coghlan means:

Consistency and accuracy
Standardised processes to minimise error

Complete visibility
Real-time reporting across your recall program

Speed and scalability
Systems and staff ready to deploy at short notice

Peace of mind
An experienced team to manage logistics and compliance from start to finish

Hear from our customers

Just wanted to touch base and say a HUGE thank you everyone for all your hard work this year – we honestly couldn’t have done it without you! So thrilled to be working with such a fantastic team. Can’t thank you enough for being a part of our growth this year. We appreciate the effort and support immensely and look forward to another great year.

Jess & Andrea

Steele Label

We won Baby Care Product of the Year as voted by our consumers. We were able to meet the rigorous criteria as a result of the unique co-creation process. This award win gives us a great opportunity to thank you for helping make this possible. The service that Coghlan provided has allowed us to confidently and consistently share our product with mums across Australia.

Michaela

Mater Nappies

We receive lots of positive feedback from happy customers who love the speedy delivery and great packing provided thanks to Coghlan. “Very fast, out for shipping the same day as purchasing”, “Fast delivery & packaged well”, “The delivery speed/packaging/accuracy of the order is excellent. Highly recommend!”

Torun

The Bamboo Shop

We have been working with Coghlans in Clyde for a couple of years now. The team are very friendly and responsive to our needs. The portal is very user friendly and easy to use. They’re able to efficiently process orders which has been particularly helpful during promotional periods. Thanks Coghlan team!

Hannah

Vush

We’re very pleased with the team at Coghlan. The implementation process from system integration to stock receiving was seamless. We’re provided regular updates which was integral to managing our business and customer expectations. The Coghlan team are obviously very experienced in their roles, passionate in what they do and understand the importance we place on fulfilling customer orders.

Steve

Good to play

The Coghlan team has helped provide Kobo customers across Australia, New Zealand and Singapore with the best possible retail eCommerce shopping experience. The team is reliable, efficient, and highly responsive in addition to being accommodating and flexible as our business continues to grow. As a bonus, they’re a pleasure to work with. We’re very happy with their performance and look forward to continuing our services with them.

Nantha

Rakuten Kobo Inc

We understand that there are still lockdown restrictions in Melbourne. However we noticed that all our orders being processed promptly thus all we are up to date. On behalf of everyone from Trade Hero, we would like to express our great appreciation and thanks for processing our orders on time, every day. This had a positive impact on our store— for being able to deliver right on time amidst the situation. Once again, thank you for all your efforts.

Trade Hero

The Coghlan team have given us absolute peace of mind when it comes to getting products to our customers and form a critical part of giving them the best possible eCommerce shopping experience. The team is reliable, efficient and collaborative to work with. Their ability to be flexible and adaptable has also been critical as our business has grown and evolved. Thank you!

Alex

The Peach Box

We’ve always been impressed with Coghlan’s professionalism, service and most importantly for our business, their efficiency to deliver promptly to our customers. We tried other providers and found Coghlans’ service to be superior in every aspect. Highly recommended.

Sue Bennardo

Hip Kids

Hey Rolf! Just wanted to thank you again for all the support and solutions! Your team is AMAZING. We couldn’t be happier. Go Coghlans woo hoo!

Teena

Bondi Beach Baby