Do you require the provision of multiple shipping options as part of your fulfilment services? If you are a small-medium business owner, you don’t want to be paying premium price for each individual shipping option. However, most couriers don’t offer significant discounts to small businesses.
You can benefit from Coghlan’s bulk buying power, giving you a great range of options for postal, express and other carriers at competitive rates.
Your customers expect fast, accurate and efficient delivery of their goods. And with Coghlan’s same day dispatch on all orders received by 2pm (conditions apply), quick delivery helps you achieve not only customer satisfaction and delight, but increases the likelihood of repeat business.
Same day shipping and dispatch
Of course, if it’s customer satisfaction you’re after, you’ll want to work with a fulfilment specialist who can offer fast order processing and quality control management.
The Coghlan carrier pick up arrangements have been structured to maximise the window required to achieve same day dispatch – of course, depending on your selected carrier option and geographical time zones, this can be easily achieved.
What’s more – you can choose whether your orders are forwarded as they are generated or in batch quantities. Where your shopping cart allows, forwarding orders as they are generated is the recommended option for larger orders to avoid bottlenecks at the end of the day. It helps us help you get your orders to your customers as fast as possible.
Carrier options start at basic non-trackable Australia Post Letter or Parcel services – a great no frills economical option for everyday household deliveries.
Do you require tracking?
Using traceable parcel services are perfect for higher value business-to-consumer orders and will help add value to your customers’ user experience. Your customers will even receive branded email confirmations with attached consignment information, allowing them to track their own parcels with ease.
When it comes to B2B orders, tracking is a great feature for dealing with orders delivered to a reception area or a delivery dock. That way, you’ll have all the information you need at hand when dealing with customer service enquiries.
Do you require urgent delivery?
Have you ever had a customer who needed their delivery within hours? Did you know some courier companies provide VIP and door-to-door services.?
Express Delivery services are provided for those customers who cannot wait. Combined with tracking, this is a great value-add to promote to your customers.
Of course, all you need is a fulfilment company that can compliment this delivery option with an equally efficient fulfilment capability – and you can expect nothing less when partnering with Coghlan.
Your choice of carrier/service options
When it comes to the distribution of your products, you have the choice of selecting carrier and service options at an order level.
What are the cost implications?
While distribution costs will increase for faster and more traceable services (linked to carrier costs), your fulfilment costs won’t be affected as the effort in getting an urgent order out is largely the same as it is for the average order – because ultimately, all orders need to go out the door. Of course, Coghlan’s systems provide the means to manage your priority orders.
Difficult to ship?
Most items are easy to ship. You may be sending out a letter, a box, many boxes or even pallets and containers. However, there are some items which do present a challenge, such as generators, surf boards, lounge chairs, large toys and whipper snippers. There are also items that standard carriers refuse to deal with such as explosives and other dangerous goods. If your range of products includes such items talk to us to see if we can help.
Of course, if you’d like to discuss your unique circumstances or your tailored packaging preferences, you can always get in touch via the form below for a confidential conversation.
See how you can benefit from partnering with Coghlan. Or read our case studies/testimonials.
So if you’re looking to work with Australia’s leading provider of fulfilment services, or if you’d like to know more about how Coghlan can help your business achieve more – simply click on the form below or call one of the three Coghlan offices nearest to you. We’d love to talk to you about helping you keep your customers happy.
Not the service you’re looking for? You can find a full list of our services here.
What clients like you say about partnering with Coghlan
Just wanted to touch base and say a HUGE thank you everyone for all your hard work this year - we honestly couldn't have done it without you! So thrilled to be working with such a fantastic team. Can’t thank you enough for being a part of our growth this year. We appreciate the effort and support immensely and look forward to another great year in 2021.
We won Baby Care Product of the Year 2016 as voted by consumers. We were able to meet the rigorous criteria as a result of the unique co-creation process. This award win gives us a great opportunity to thank you for helping make this possible. The service that Coghlan provided has allowed us to confidently and consistently share our product with mums across Australia.
We receive lots of positive feedback from happy customers who love the speedy delivery and great packing provided thanks to Coghlan. "Very fast, out for shipping the same day as purchasing", "Fast delivery & packaged well", "The delivery speed/packaging/accuracy of the order is excellent. Highly recommend!"
We have been working with Coghlans in Clyde for a couple of years now. The team are very friendly and responsive to our needs. The portal is very user friendly and easy to use. They're able to efficiently process orders which has been particularly helpful during promotional periods. Thanks Coghlan team!
We're very pleased with the team at Coghlan. The implementation process from system integration to stock receiving was seamless. We're provided regular updates which was integral to managing our business and customer expectations. The Coghlan team are obviously very experienced in their roles, passionate in what they do and understand the importance we place on fulfilling customer orders.
The Coghlan team has helped provide Kobo customers across Australia, New Zealand and Singapore with the best possible retail eCommerce shopping experience. The team is reliable, efficient, and highly responsive in addition to being accommodating and flexible as our business continues to grow. As a bonus, they’re a pleasure to work with. We’re very happy with their performance and look forward to continuing our services with them.
We understand that there are still lockdown restrictions in Melbourne. However we noticed that all our orders being processed promptly thus all we are up to date. On behalf of everyone from Trade Hero, we would like to express our great appreciation and thanks for processing our orders on time, every day. This had a positive impact on our store— for being able to deliver right on time amidst the situation. Once again, thank you for all your efforts.
The Coghlan team have given us absolute peace of mind when it comes to getting products to our customers and form a critical part of giving them the best possible eCommerce shopping experience. The team is reliable, efficient and collaborative to work with. Their ability to be flexible and adaptable has also been critical as our business has grown and evolved. Thank you!
We've always been impressed with Coghlan’s professionalism, service and most importantly for our business, their efficiency to deliver promptly to our customers. We tried other providers and found Coghlans’ service to be superior in every aspect. Highly recommended.
Hey Rolf! Just wanted to thank you again for all the support and solutions! Your team is AMAZING. We couldn’t be happier. Go Coghlans woo hoo!