Product recall

When it comes to product recalls, you can’t afford to take risks – especially where your brand’s reputation is at stake. You’ll want to know that a third-party logistics partner is ready with the right systems in place to handle recalls with speed, accuracy and efficiency, and to ensure you maintain your customers’ confidence and satisfaction.

Where product recalls are concerned, you’ll need flexible software programs and operational arms equipped to comprehensively handle the logistics of the largest scale product recalls. That way, you needn’t worry about a thing.

Of course, coordinating with suppliers and distributors, locating recalled items and responding as quickly as possible are among your top priorities. Wouldn’t it be easier if the entire process were fully automated, you could find those products to be recalled at the click of a button – or even better, if someone took the pressure off you and managed it all?

At Coghlan, we’ve spent years crafting the perfect environment and quality processes to cater for the comprehensive management of critical product recalls. Should the need for a recall arise, you don’t need the added pressure of having to execute urgent unfamiliar processes, while juggling stakeholder expectations and customer satisfaction.

Product recall solutions aim to:

• Quickly personalise and form the perfect project management tool
• Engage call centre resources to handle enquiries
• Structure the orderly and controlled collection of affected products
• Receive, check, and store the returned goods
• Dispatch replacements
• Issue refunds on personalised stationery

Benefits of outsourcing product recall

• Consistent processes
• Visibility – detailed records of recall activity available
• Speed, accuracy, efficiency
• Peace of mind – as Coghlan handle all aspects of your product recall process

You’ll also receive daily briefs on the effectiveness of your recall campaigns, so you know exactly how fast and effectively the process unfolded.

See how you can benefit from partnering with Coghlan. Or read our case studies/testimonials.

So if you’re looking to work with Australia’s leading provider of fulfilment services, or if you’d like to know more about how Coghlan can help your business achieve more – simply click on the form below or call one of the three Coghlan offices nearest to you. We’d love to talk to you about helping you keep your customers happy.

Not the service you’re looking for? You can find a full list of our services here.